Refund Policy

1. Eligibility for Refunds

We offer a refund on items that meet the following criteria:

  • Timeframe: You may request a refund within 30 days of receiving your order.

  • Condition of Items: The item must be unused, in new condition, and in its original packaging. If the item is damaged, defective, or misrepresented, please notify us within 7 days of receipt to qualify for a full refund or exchange.

  • Proof of Purchase: You must provide proof of purchase, such as an order number or receipt, to initiate a refund.

2. Non-Refundable Items

Certain items are not eligible for refunds or exchanges, including:

  • Used or Opened Products: Items that have been used or opened, including products with seals broken, cannot be refunded.

  • Gift Cards: Gift cards are non-refundable and cannot be returned.

  • Final Sale Items: Items marked as "Final Sale" are not eligible for return or refund.

3. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Us: Reach out to our customer service team at mmntmstore@gmail.com within the refund window to request a return authorization.

  2. Provide Details: Include your order number, a description of the issue, and any supporting photos (if applicable).

  3. Return Instructions: Once your return is approved, we will provide you with return instructions. You will be responsible for the return shipping costs unless the item is defective or incorrect.

  4. Return the Item: Ship the product back to the address provided by our customer service team, ensuring the item is properly packed to avoid damage during transit.

4. Refund Process

Once we receive your returned item, we will inspect it and process your refund. If your return meets the refund criteria, we will issue a refund to the original payment method within 7-10 business days.

  • Shipping Fees: Refunds are only for the cost of the product. Shipping and handling fees are non-refundable unless the item is defective, damaged, or incorrect.

  • Refund Method: Refunds will be processed back to the original payment method used during the purchase (e.g., credit card, PayPal). It may take several business days for the refund to appear in your account, depending on your payment provider.

5. Exchanges

If you received an incorrect or damaged item and would like to exchange it for another product, please contact us within 7 days of receiving the item. We will guide you through the exchange process and arrange for the replacement of your item.

6. Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us immediately at mmntmstore@gmail.com with details and photos of the damage. We will either provide a full refund or send a replacement at no additional cost to you.

7. Late Returns

We reserve the right to refuse returns that are requested after the specified return window (e.g., after 14 from delivery). Returns received outside the return window may be subject to a partial refund or no refund, depending on the circumstances.

8. Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective upon posting on this page. Please review this policy periodically to stay informed about our refund process.

9. Contact Us

If you have any questions about our Refund Policy or need assistance with a return or refund, please contact us:

MMNTM STORE
No. 17-3, Jalan Cecawi, Jalan Cecawi 6/19a,Kota Damansara, 47810 Petaling Jaya, Selangor
017 612 8876
mmntmstore@gmail.com